LumaNest SMS Program
Effective September 1, 2026
LumaNest sends non-promotional, event-triggered caregiver and system notifications to caregivers who expressly enroll their own mobile number.
How consent is obtained
A caregiver signs in to the LumaNest caregiver portal, opens Notification Settings, enters a mobile number they control, and selects an unchecked consent checkbox. SMS is not enabled until the caregiver submits the form. Numbers are not enrolled by default or obtained from purchased lists.
Message content and frequency
Messages may concern a resident assistance request, an unacknowledged application notification, or a LumaNest device or system requiring attention. Message frequency varies according to configured events; recurring messages may be sent while enrollment remains active. LumaNest does not send marketing messages through this program.
LumaNest alert: [resident display name or location] requested caregiver assistance at [time]. Open LumaNest for details. Reply STOP to opt out or HELP for help.
Opt out and help
Reply STOP to stop messages. A confirmation will be sent, after which no further SMS messages will be sent unless you enroll again. Reply HELP for help or email [email protected].
Charges, carriers, and availability
Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and supported carriers may change.
Privacy
We do not sell mobile information or share SMS consent with third parties or affiliates for marketing or promotional purposes. Read the full Privacy Policy.
Operator
The program is operated by Eric Yealdhall, a sole proprietor operating as LumaNest. Contact: [email protected].